Returns & Refunds

At Sixale AU, we want you to be completely satisfied with your purchase. If a product purchased directly from Sixale AU does not meet your expectations, you may return it within 30 days of the purchase date for a full refund, subject to the conditions below.

Before You Return an Item

Please contact our customer support team to obtain a Return Merchandise Authorisation (RMA) before sending any product back.

Returns sent without an approved RMA number cannot be accepted.

To be eligible for a return, products must:

  • Be in new, unused, and resalable condition
  • Include all original packaging
  • Include all accessories, manuals, warranty cards, and other included items

Products returned in a condition that cannot be resold may be rejected and returned to the customer at the customer’s expense.

How to Return Your Order

  1. Contact Sixale AU to request an RMA number.
  2. Pack the item securely using the original packaging.
  3. Include all original accessories, manuals, and packaging materials.
  4. Clearly write the RMA number on the outside of the parcel.
  5. Ship the package to the Returns Centre address provided by our customer support team.

For your protection, we recommend using a trackable shipping service such as Australia Post, UPS or FedEx.

Unless the return is due to a product defect or our shipping error, customers are responsible for return shipping costs.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Please allow up to 30 days for the refund to appear on your account, depending on your payment provider.

Clearance Products

All Clearance or Last Chance items are final sale.

These products are not eligible for refunds or exchanges due to change of mind.

If a clearance product is confirmed to be defective under warranty, it will be replaced where applicable. Refunds are not available.

Certified Refurbished Products

All Certified Refurbished products are final sale.

They are not eligible for refunds due to change of mind.

If a refurbished product is found to be defective, please notify us within 14 calendar days of receiving your order.

Confirmed defective refurbished products will be replaced with an equivalent refurbished product of the same model or a comparable replacement at Sixale AU’s discretion.

Refunds are not available for refurbished products unless required under Australian Consumer Law.

Purchases from Other Retailers

If you purchased your Edifier, HECATE, AIRPULSE, or any other product from another retailer, marketplace, or authorised reseller, please contact the original place of purchase regarding their return policy.

Sixale AU can only accept returns and provide refunds for products purchased directly through the Sixale AU online store.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.